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When I spoke with her about my two missing pay checks she told me I "probably had the wrong address" on my check. I explained that that wasn't the case - she said "oh well, not my problem!"
I have a two level home. Sometimes, my family like to be downstairs - but if you happen to be downstairs when the delivery person knocks on your door, by the time you get upstairs, they have already gone and left you a notice.
"Mary, I don't think that's even legal!"
Absurd how this woman is a supervisor and how the ANNEX continues to be in business.
I've called and been told my package was "returned to sender". But the package actually was not returned to sender and Amazon had to get involved.
It is ridiculous that a business in the service industry has little to no customer service. It is ridiculous that a business has no responsibility whatsoever. Could you imagine if every business acted like this? Must be nice to get paid and have no responsibilities.
I asked how can I be sure my next check won't get lost - she got completely huffy and said "I will just start copying your mail to track it".
From now on I will have packages delivered to my work.
I live an apartment complex and when I get a package delivered I ALWAYS make sure I'm home to get it ! The mail carrier NEVER rings the bell! NEVERRRR!!!!!! It's gotten to the point where I have to LITERALLY sit in the lobby to ensure I get my package. I have seen the mail carrier put letters in the mailbox and not ring the bell for packages and etcs. If you don't want to do your DAMN JOB why become a postal worker in the first DAMN place?????? I mean really the DAMN OFFICE SHOULD BE SHUT DOWN and EVERYBODY needs to be FIRED!!!!!!!!!!!!!!!!! It doesn't make any sense!!!!
Beautiful.
Edit - same issues, different day.
I've called this establishment no less than twice a month (and sometimes many more times trying to sort out mistakes). If you ever have the pleasure of talking to the supervisor, Mary, consider calling back. She's rude and offensive. She has no accountability and will consistently berate, insult and hang up on you.
Packages not delivered, receiving "sorry we missed you" notices when we were home to two missing pay checks.
I work till past the annex's closing. Please explain how I can get my package?
However, having lived here for 2 years now, i can honestly say this is the worst "postal office" I've ever encountered.
"We do it all the time. We are the US government, we can do what we want."
When I asked about missing packages or mail not belong delivered she said "it's not my fault people steal things."
I hesitate to even write a review lest our mail issues become even worse!
Received a package today that was delivered to the wrong house. I took it to the correct location and they had a package of prescription medication I had been waiting for but also delivered incorrectly. Further, about two weeks ago a neighbor who lives two blocks away brought me an envelope that contained very personal information that was also delivered incorrectly. What are the requirements to get hired? If you find your way to the office you have a job?
This place is inept at best and lazy at worst.
Another terrible experience with USPS, I wish I could give zero stars. My package tracking said it was delivered, but nothing showed up. Spoke to Mary on the phone and she was not helpful, just said that they are not responsible and it probably got stolen. She didn't even apologize.
MULTIPLE PACKAGES "misplaced" or say delivered and they're not. Then they never are able to tell me what happened to my package and just say " oh well its not here" and that's it.
I don't understand how they can get away with treating people this way and nothing changes. Still - no mail. Now, if I want my neighbors mail? That, you can be sure will be delivered to my address, mine however has disappeared into the ether....
Us Post Office Annex is a US Post Office based in Willowbrook, Illinois. Us Post Office Annex is located at 7140 Monroe St, Willowbrook, IL 60527, USA.
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